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Hi, I'm Mc Eddy

Web Developer & IT Technician

Based in Montreal, Canada. I bridge the gap between technical operations and software engineering - building full-stack web apps with .NET, Angular, Laravel, and more.

Currently studying Computer Science at UQAM while working as an IT Helpdesk Technician at Intact Insurance.

See My WorkDownload Resume
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Selected Work

Projects

Things I've built, with an emphasis on interaction quality and production-ready implementation.

DevVerdict preview

DevVerdict

A developer-centric platform where programmers can browse languages and frameworks, read community reviews, and compare aggregated star ratings to choose their next tech stack. Built as a portfolio learning project to explore production-style microservices patterns: service decomposition, API gateway routing, asynchronous messaging with Kafka, database-per-service boundaries, choreography-based sagas, JWT authentication, and real-time updates with Server-Sent Events.

  • Angular
  • Java
  • SpringBoot
  • Kafka
  • PostgreSQL
  • Docker
  • JWT
  • Microservices
  • SSE
GitHub
Projet 4C — Inventory Management System preview

Projet 4C — Inventory Management System

A full-stack web application built to centralize and streamline the tracking of hardware donations and outgoing deployments. Developed for the Black Youth Socio-Economic Development Summit to manage a post-COVID laptop donation program, covering the complete lifecycle from supplier intake to beneficiary deployment.

  • PHP
  • Laravel
  • JavaScript
Live DemoGitHub
NidVite preview

NidVite

A web application that lets Montreal citizens report pothole issues without creating an account, while giving repair entrepreneurs a dashboard to manage, track, and repair those reports.

  • PHP
  • Laravel
  • Livewire
  • Tailwind
  • PostgreSQL
  • Redis
Live DemoGitHub
SwiftReceipt — Professional Receipt Generator preview

SwiftReceipt — Professional Receipt Generator

An offline-first Progressive Web App built for tradespeople to generate professional receipts in under 60 seconds. It supports fast line-item entry, signature capture, and instant PDF sharing from mobile or desktop, powered by a Supabase backend for data persistence and authentication.

  • Next.js
  • TypeScript
  • Supabase
  • PostgreSQL
  • Tailwind CSS
  • PWA
Live DemoGitHub

Expertise

Skills

Technologies and tools I work with.

Languages

  • JavaScript
  • TypeScript
  • PHP
  • Java
  • C#

Frameworks & Libraries

  • Angular
  • Next.js
  • .NET Core / ASP.NET
  • Laravel
  • SpringBoot

IT & Tools

  • Git / Version Control
  • Postman
  • Active Directory
  • Office 365
  • ServiceNow
  • Windows Imaging

Core Competencies

  • Full-Stack Development
  • Technical Support & Troubleshooting
  • IT Asset Management
  • Systems Automation
  • Agile Project Management
  • Technical Documentation

Background

Experience

Where I've worked and what I've built.

IT Helpdesk Technician

Intact Insurance · Jan 2022 – Present

  • Provided frontline technical support for a diverse user base, diagnosing and resolving hardware, software, and peripheral issues in a high-volume environment.
  • Managed the full lifecycle of support tickets using ITSM tools (ServiceNow), ensuring rapid response times and adherence to SLAs.
  • Walked non-technical users through complex troubleshooting steps with patience and clarity, consistently achieving high user satisfaction ratings.
  • Triaged incoming technical requests effectively, prioritizing critical system outages and delegating specialized tasks to appropriate administrators.

Tech Support Specialist

Paysafe · Sep 2021 – Dec 2021

  • Diagnosed and resolved technical incidents related to merchant accounts, payment terminal hardware, and e-commerce gateway software.
  • Maintained a high first-contact resolution rate by efficiently navigating internal admin tools to investigate declined transactions and routing issues.
  • Educated merchants on security best practices, PCI compliance requirements, and fraud prevention configurations within the Paysafe ecosystem.
  • Documented troubleshooting workflows and built knowledge base articles to accelerate resolution times for common integration inquiries.

Computer Technician

Black Youth Socio-Economic Development Summit · Oct 2020 – Sep 2021

  • Engineered a custom inventory management web application using PHP Laravel to centralize and streamline the tracking of incoming hardware and outgoing donations.
  • Led the technical execution of a post-COVID laptop donation program, overseeing the entire hardware lifecycle from supplier intake to final deployment.
  • Optimized device provisioning by bulk-imaging incoming laptops with Windows OS and pre-configured software stacks, significantly reducing turnaround time.
  • Delivered dual-tiered technical support: resolving complex in-office IT infrastructure issues for staff and providing post-deployment troubleshooting for beneficiaries.

Customer Service Agent

Discount Locations d'autos et camions · Jan 2018 – Oct 2020

  • Facilitated seamless vehicle check-in and check-out processes, ensuring a high-quality, efficient customer experience from reservation to return.
  • Resolved escalated customer inquiries and conflicts regarding billing, vehicle availability, and damage claims with professionalism and empathy.
  • Maintained high customer satisfaction scores by adapting quickly to unexpected delays or fleet shortages and providing immediate alternative solutions.

Intern Web Developer

Inovestor Inc · Jan 2016 – May 2016

  • Engineered a full-stack project management web application prototype for internal company use, utilizing .NET for the backend and Angular for the frontend.
  • Designed and implemented responsive, user-friendly frontend interfaces to streamline internal task tracking and resource allocation.
  • Developed robust RESTful APIs to handle data operations, ensuring seamless communication between the client architecture and the server.
  • Delivered a scalable proof-of-concept that centralized project milestones and deliverables, accelerating internal workflow efficiency.

Background

Education & Certifications

Academic foundations and professional credentials.

Education

Certificate (In Progress) · Computer Science and Software Development

UQAM · Jan 2022 – Dec 2026

  • Expected graduation: December 2026

DCS / DEC · Computer Science & Technology

Vanier College · Sep 2013 – Dec 2016

Certifications

No certifications listed yet.

About

Who I Am

Solutions-oriented Web Developer bridging technical operations and software engineering.

Experienced in designing and deploying full-stack web applications, from internal company prototypes (.NET/Angular) to custom inventory management systems (PHP/Laravel). Adept at gathering requirements, defining technical architecture, and building progressive web apps and data analytics dashboards.

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