Skip to main content
ENFR
Open to opportunities

Hi, I'm

I build full-stack web apps and keep IT systems running.

  • Shipping full-stack web apps — React, Angular, Laravel, SpringBoot
  • Resolving production incidents for 20,000+ users at Intact
  • Studying Computer Science and Software Development at UQAM (graduating Dec 2026)
  • Montreal, QC
  • 4+ years in IT
  • 3+ years building web apps
See My WorkDownload Resume
LinkedInGitHub
See all projects →
Now
  • Shipping Shift-Left Knowledge Hub
  • Working DEX Analyst II @ Intact Insurance
  • Learning PowerShell and Python
  • Studying Computer Science @ UQAM

Projects

Things I've built, with an emphasis on interaction quality and production-ready implementation.

Shift-Left Knowledge Hub

An AI-powered, multi-tenant knowledge platform that intercepts Level 0/1 support issues before they hit the queue and learns from every ticket it cannot resolve. Users get grounded answers from a hybrid RAG pipeline (PostgreSQL full-text + pgvector with Reciprocal Rank Fusion) over their workspace documents, with citations back to the source. When the AI cannot answer confidently, the full chat context escalates into a contextual ticket, and resolved knowledge-gap tickets auto-draft articles for agent review — closing the loop on documentation drift.

  • Angular
  • Spring Boot
  • Java
  • PostgreSQL
  • pgvector
  • Spring AI
  • +3 more
Live DemoCode

Projet 4C — Inventory Management System

A full-stack web application built to centralize and streamline the tracking of hardware donations and outgoing deployments. Developed for the Black Youth Socio-Economic Development Summit to manage a post-COVID laptop donation program, covering the complete lifecycle from supplier intake to beneficiary deployment.

  • PHP
  • Laravel
  • Filament
  • Livewire
  • MySQL
  • Redis
  • +3 more
Live DemoCode

NidVite

A web application that lets Montreal citizens report pothole issues without creating an account, while giving repair entrepreneurs a dashboard to manage, track, and repair those reports.

  • Laravel
  • Filament
  • Livewire
  • PostgreSQL
  • PostGIS
  • Tailwind CSS
  • +3 more
Live DemoCode

SwiftReceipt — Professional Receipt Generator

An offline-first Progressive Web App built for tradespeople to generate professional receipts in under 60 seconds. It supports fast line-item entry, signature capture, and instant PDF sharing from mobile or desktop, powered by a Drizzle + PostgreSQL backend with Better Auth authentication and Stripe billing.

  • Next.js
  • TypeScript
  • Tailwind CSS
  • PostgreSQL
  • Drizzle
  • Better Auth
  • +3 more
Live DemoCode

Skills

Technologies and tools I work with.

Languages

  • JavaScript
  • TypeScript
  • PHP
  • Java
  • C#

Frameworks & Libraries

  • Angular
  • Next.js
  • .NET Core / ASP.NET
  • Laravel
  • SpringBoot

IT & Tools

  • Git / Version Control
  • Postman
  • Active Directory
  • Office 365
  • ServiceNow
  • Windows Imaging

Core Competencies

  • Full-Stack Development
  • Technical Support & Troubleshooting
  • IT Asset Management
  • Systems Automation
  • Agile Project Management
  • Technical Documentation

Experience

Where I've worked and what I've built.

DEX Analyst II

Intact Insurance · Jul 2026 – Present

  • Proactively monitor endpoints by analyzing real-time telemetry across enterprise workstations using Nexthink to identify software crashes, latency issues, and hardware degradation before they impact end-users.
  • Architect and deploy automated remediation workflows that intercept common system failures, resolving issues silently and significantly reducing L1 ticket volume.
  • Investigate systemic endpoint anomalies for root cause diagnosis by correlating data across OS performance, network connectivity, and application health, moving beyond symptomatic fixes to solve underlying infrastructure problems.
  • Develop lightweight, maintainable automation scripts and targeted fixes deployed globally to maintain endpoint stability and enforce compliance.
  • Translate endpoint data into actionable technical reports, working alongside infrastructure and network teams to propose long-term architectural improvements to the digital workspace.

IT Helpdesk Technician

Intact Insurance · Jan 2022 – Jun 2026

  • Provided frontline technical support for a diverse user base, diagnosing and resolving hardware, software, and peripheral issues in a high-volume environment.
  • Managed the full lifecycle of support tickets using ITSM tools (ServiceNow), ensuring rapid response times and adherence to SLAs.
  • Walked non-technical users through complex troubleshooting steps with patience and clarity, consistently achieving high user satisfaction ratings.
  • Triaged incoming technical requests effectively, prioritizing critical system outages and delegating specialized tasks to appropriate administrators.

Tech Support Specialist

Paysafe · Sep 2021 – Dec 2021

  • Diagnosed and resolved technical incidents related to merchant accounts, payment terminal hardware, and e-commerce gateway software.
  • Maintained a high first-contact resolution rate by efficiently navigating internal admin tools to investigate declined transactions and routing issues.
  • Educated merchants on security best practices, PCI compliance requirements, and fraud prevention configurations within the Paysafe ecosystem.
  • Documented troubleshooting workflows and built knowledge base articles to accelerate resolution times for common integration inquiries.

Computer Technician

Black Youth Socio-Economic Development Summit · Oct 2020 – Sep 2021

  • Engineered a custom inventory management web application using PHP Laravel to centralize and streamline the tracking of incoming hardware and outgoing donations.
  • Led the technical execution of a post-COVID laptop donation program, overseeing the entire hardware lifecycle from supplier intake to final deployment.
  • Optimized device provisioning by bulk-imaging incoming laptops with Windows OS and pre-configured software stacks, significantly reducing turnaround time.
  • Delivered dual-tiered technical support: resolving complex in-office IT infrastructure issues for staff and providing post-deployment troubleshooting for beneficiaries.

Customer Service Agent

Discount Locations d'autos et camions · Jan 2018 – Oct 2020

  • Facilitated seamless vehicle check-in and check-out processes, ensuring a high-quality, efficient customer experience from reservation to return.
  • Resolved escalated customer inquiries and conflicts regarding billing, vehicle availability, and damage claims with professionalism and empathy.
  • Maintained high customer satisfaction scores by adapting quickly to unexpected delays or fleet shortages and providing immediate alternative solutions.

Intern Web Developer

Inovestor Inc · Jan 2016 – May 2016

  • Engineered a full-stack project management web application prototype for internal company use, utilizing .NET for the backend and Angular for the frontend.
  • Designed and implemented responsive, user-friendly frontend interfaces to streamline internal task tracking and resource allocation.
  • Developed robust RESTful APIs to handle data operations, ensuring seamless communication between the client architecture and the server.
  • Delivered a scalable proof-of-concept that centralized project milestones and deliverables, accelerating internal workflow efficiency.

Education & Certifications

Academic foundations and professional credentials.

Education

Certificate (In Progress) · Computer Science and Software Development

UQAM · Jan 2022 – Dec 2026

  • Expected graduation: December 2026

DCS / DEC · Computer Science & Technology

Vanier College · Sep 2013 – Dec 2016

Certifications

No certifications listed yet.

Who I Am

Solutions-oriented Web Developer bridging technical operations and software engineering.

Experienced in designing and deploying full-stack web applications, from internal company prototypes (.NET/Angular) to custom inventory management systems (PHP/Laravel). Adept at gathering requirements, defining technical architecture, and building progressive web apps and data analytics dashboards.

Download CVView LinkedIn
Profile photo of Mc Eddy